Concierge inquiry
Whether you require precise measurements for our dresses or assistance choosing a gift set, our team will respond within one business day.
Return Policy
Returns
At Maison Tutti Kids, customer satisfaction is our priority.
If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
To be eligible for a return, items must:
Be unworn, unused and unwashed.
Be returned in their original packaging.
Have all original tags attached.
Be in perfect resalable condition.
Items that do not meet these conditions may not be accepted.
Return Process
To request a return, please contact us at:
Return requests must be approved before any item is sent back. Once your request has been reviewed, you will receive the return address along with detailed return instructions.
Customers are responsible for return shipping costs unless the item received is faulty or incorrect.
Once your return has been received and inspected, we will notify you regarding the approval of your refund.
Shipping Policy
We proudly ship worldwide.
Processing Time
Orders are processed within 1–3 business days.
During busy periods or new collection launches, processing may take slightly longer.
Delivery Times
Netherlands: 1–5 business days
Belgium: 2–7 business days
Europe: 3–8 business days
International: 5–12 business days
Delivery times are estimates and may vary depending on the destination and courier.
Once your order has been dispatched, you will receive a tracking number via email.
Maison Tutti Kids is not responsible for delays caused by customs, weather conditions or shipping carriers.
Terms & Conditions
Terms & Conditions
General
These Terms & Conditions govern the use of the Maison Tutti Kids website and all purchases made through our online store.
By placing an order, you agree to these Terms.
Products
We make every effort to display our products as accurately as possible.
Please note that colours may vary slightly depending on your screen settings.
Prices
All prices are displayed in EUR (€) and include VAT where applicable.
We reserve the right to modify prices at any time without prior notice.
Orders
Once an order has been placed, you will receive an order confirmation by email.
Maison Tutti Kids reserves the right to cancel or refuse any order if fraud or unauthorized activity is suspected.
Liability
Maison Tutti Kids shall not be liable for indirect damages resulting from the use of this website or our products.
Privacy Policy
Maison Tutti Kids respects your privacy and is committed to protecting your personal information.
We collect personal data only for purposes including:
Processing your orders.
Shipping your purchases.
Customer support.
Improving our website.
Sending updates (only if you have subscribed).
Your personal information is never sold to third parties.
We use secure payment providers to process all transactions.
You may request access, correction or deletion of your personal data by contacting:
Information We Collect
When you place an order or contact us, we may collect the following personal information:
Full name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by our payment provider)
Order history
Any information you voluntarily provide when contacting us.
Legal Basis for Processing
We process your personal data only when we have a legal basis to do so, including:
Processing and fulfilling your orders.
Delivering your purchases.
Providing customer support.
Complying with legal, accounting, and tax obligations.
Improving our website and services.
Sending marketing communications only with your consent.
Third-Party Services
To provide our services, we may share your personal information with trusted third-party providers, including:
Stripe for secure payment processing.
Shippo for shipping label creation and shipping management.
PostNL and other delivery partners for order delivery.
Our website hosting provider (Hostinger) to operate and secure our website.
These providers only receive the information necessary to perform their services and are required to keep your data secure and confidential.
Data Retention
We keep your personal information only for as long as necessary to:
Process and deliver your orders.
Provide customer support.
Meet our legal, accounting, and tax obligations.
Resolve disputes and enforce our policies.
Once your data is no longer required, it will be securely deleted or anonymized.
Your Rights
If you are located in the European Economic Area (EEA), you have the right to:
Access your personal information.
Correct inaccurate or incomplete information.
Request the deletion of your personal data.
Restrict or object to the processing of your data.
Request a copy of your personal data.
Withdraw your consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at:
Cookies and Analytics
Our website uses cookies and similar technologies to:
Ensure the website functions properly.
Improve website performance.
Analyze website traffic and visitor behavior.
Remember your preferences.
Enhance your shopping experience.
You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.
Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are securely encrypted and processed through trusted payment providers.
Children’s Privacy
Maison Tutti Kids sells children’s clothing but does not knowingly collect personal information directly from children. All purchases must be made by a parent, guardian, or adult responsible for the child.
International Data Transfers
Some of our trusted service providers may process your information outside your country of residence. Whenever this occurs, we ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with the revised effective date.
Last updated: July 2026